We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Use of Data
1. Information collected during ordering and operations process - When you order and register with BIOTANG on the web, as well as through our Customer Contact Centers, we collect the following information: name, address, phone, email, payment method including credit card numbers, personal web settings and account numbers. We do not sell or distribute this information to any third party except to complete transactions with our freight companies and third party suppliers that are authorized to drop ship orders on our behalf. Location information is used by BIOTANG for distribution purposes to allow us to provide the best possible service levels to our customer base. Information such as name, phone number, and credit card numbers are collected by third party partners of BIOTANG, such as Visa, MasterCard, Discover and American Express for the payment process.
When you register as a customer and provide us with your email address, we will occasionally send you email with recommendations or notices of new products, prices, and services. This email may include paid or unpaid advertisements from third parties (BIOTANG authorized suppliers). Once you register, you will be given an opportunity to opt out of this service by changing the settings in your profile or via the first email you receive from us. If you do not initially choose to opt out, you may still block future email of this type, simply by following the instructions at the bottom of the update messages. Users also have the ability to turn off order related e-mails. The types of emails a user receives when ordering through the web site include:
*Order Approval E-mails
2. Information collected during promotional programs - Information may be collected from you via direct mail, electronic and internet campaigns as well as through e-newsletters, requests for literature and support, and customer surveys. When you respond to a promotional campaign, BIOTANG collects contact information as well as additional information to help us qualify the success of a promotion and to determine eligibility. Inclusion of your email address and contact information indicates permission to send notices of new products, prices and services, including paid advertisements from third parties (authorized BIOTANG suppliers). BIOTANG will not sell or distribute names and mailing and email addresses and other contact information to third party advertisers except for the joint promotion of BIOTANG and the third party. Your contact information, collected from the promotion, may be transferred to a third party (an authorized BIOTANG supplier) when they are responsible for fulfillment of a free item, sample, information, etc. At any time you may request removal from our mail list, see instructions below. We also post surveys on our site. These surveys are optional. The information is collected to better understand our user community and will provide feedback to allow us to improve our service. From time to time, BIOTANG may obtain email addresses from outside vendors and will send these obtained email addresses electronic marketing materials from BIOTANG. Removal from the BIOTANG list can be accommodated.
BIOTANG.com uses software tags called "cookies" to identify customers and track shopping baskets when they visit our site. This benefits the customer by allowing them to stay logged in during their visit so they do not have to continually log-in. It also allows selected products within a shopping basket to remain as a customer goes to other areas to browse.
BIOTANG, Inc. maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and help provide reliable service, all with no association to your personal identity. Information collected includes IP addresses, browser types and pages visited.
Feedback On Our Systems
Within your BIOTANG shopping experience on BIOTANG.com, you have the opportunity to provide us with feedback. We collect user feedback to improve our systems.
Specific Customer Questions
Users who would like a response to specific questions concerning their service are directed to the Contact Us section on our web site or our Customer Contact Centers at 866-***-****. We read and review all of our customer service queries and use the information contained therein only to resolve the question at hand.
Correct/Update/Delete User Information On BIOTANG.com
Users can update or correct, their personal information on BIOTANG.com by changing their profile information in "My Account". If you have any questions, e-mail our Solutions Team.
All information gathered on the BIOTANG.com site is stored and maintained in secure facilities. Our web site is regularly tested for potential security breaches. Our current security technology is Secured Socket Layer (SSL).